Update on relocation of the GP-led out-of-hours service in West Kent

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A message from the NHS West Kent Clinical Commissioning Group

Further to our recent communications regarding the relocation of the GP-led out-of-hours service, we wish to inform you that there will be a delay to the service relocation from
Tonbridge Cottage Hospital to Tunbridge Wells Hospital, Pembury. The service relocation from Sevenoaks will continue as planned. The GP-led out-of-hours service offers face-to-face appointments with a GP or nurse to people who need to access care urgently when their own practice is closed. The two out-of- hours GP-led bases were due to relocate from Sevenoaks and Tonbridge to Maidstone and Tunbridge Wells hospitals from 1 June 2018.

We have been advised by Integrated Care 24 (IC24), provider of the GP-led out-of-hours service, due to a delay in the installation of IT equipment, the out-of-hours base at Tonbridge Cottage Hospital will now be relocated to Tunbridge Wells Hospital from 1 September 2018, once this has been resolved.

As previously communicated, the out-of-hours GP-led service will relocate from Sevenoaks Community Hospital from 1 June 2018, however, it will continue to operate from Tonbridge Cottage Hospital until 1 September 2018. Please note there will continue to be a home visiting service across west Kent to help housebound people.

The advice remains, if people become ill or injure themselves when their practice is closed, they should call NHS 111. If they need to be seen urgently, they will be given an appointment with a GP or nurse at either Tonbridge Cottage Hospital or Maidstone Hospital or, if required, be visited at home.

We apologise for any confusion that this may cause and are working hard to resolve the IT
issues.

If you would like to discuss further, please email westkent.ccg@nhs.net

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